Practical guides to choosing useful work, measuring the return and making your next investment with a clearer view.
A practical way to separate useful capacity from financial returns and include the costs a usage dashboard cannot show.
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Find a useful starting point by examining the work, its owner, the available evidence and what happens when something goes wrong.
Read the guideExplore the potential of one workflow. Use your workload, staff effort and costs to build an estimate, then see what needs to be measured in practice.
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